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COVID-19 Update

To our valued customers and vendor partners,

 

Ten-8’s motto is “In service to serve you.” Accordingly, we will strive to continue to serve you despite the challenging impact of COVID-19.

As a company focused on health and safety, we are taking precautions to protect the health and well-being of our Ten-8 family and our customers. We are adhering to guidelines from the Center for Disease Control and Prevention and taking the following actions to ensure we can serve you and to keep our team safe.

 

Service Centers

Our service centers will remain open, as long as possible, to ensure we can assist in reducing downtime and keeping your apparatus in service.

 

Travel

Routine factory inspection trips are a core part of our business, and we understand everyone has different restrictions due to the current situation. Accordingly, we are doing our best to accommodate inspections and travel on a case-by-case basis. Your sales representative will be contacting you with available options as the need arises.

 

Support Staff

Some of our staff members will be working from home. However, all divisions of our company are currently operational.

 

Part & Equipment Orders

Due to the ever-changing nature of this pandemic, we are encouraging customers to proactively place any part and equipment orders they may need in the near future. Shipping and vendor delays have started to impact supply chains.

 

Vendor Partnerships

We are working closely with our vendor partners to keep inventory in stock and work through challenges as they arise.

 

We are grateful for you, the first responders, who are keeping our communities healthy and for the opportunity to serve you. If you have any questions or concerns, please reach out to us. We trust that you all stay safe and healthy.

 

Sincerely,

B. Keith Chapman, President & CEO
Ten-8 Fire Equipment

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