Mobile Service Parts Assistant – Cobb
Description
Summary
The Mobile Service Parts Assistant position at the Cobb Service Center will provide comprehensive support to the Mobile Service manager for field services technicians through Ten-8 territories.
Duties and Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned as needed.
- Accurately identify, record and order technician and parts requests.
- Provide support by researching and identifying parts that technicians are unable to identify.
- Monitor orders to anticipate late deliveries and escalate deficiencies to the manager.
- Receive deliveries into the ERP system and process parts returns as required.
- Set and maintain inventory levels for mobile service vehicles.
- Support the Mobile Service Writer with documentation and warranty claim information asneeded.
- Provide support to other Ten-8 locations as directed.
Qualifications
Supervisory Responsibilities
This position has no supervisory responsibility.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Unwavering dedication to premier customer service and support. ➢ Good listener with excellent phone skills.
- Strong attention to detail and analytical ability.
- Working knowledge of Microsoft Office software.
- Prior truck parts experience.
- Ability to read parts blueprints and schematic diagrams.
Language Skills
Ability to read and comprehend simple instructions. Ability to effectively and present information to customers and employees. Proficient verbal communication skills, in English, are required.
Education and Experience
High School Diploma or equivalent.
Mathematical Skills
Ability to apply concepts of basic mathematics, algebra, and geometry.
Reasoning Ability
Ability to apply common-sense understanding to carry out instructions in written and oral form. Ability to deal with problems involving several concrete variances in standardized situations. Strong problem-solving skills required.
Other Skills and Abilities
- Ability to provide excellent customer service and phone etiquette.
- Proven ability to work both independently and in a team environment.
- Must have the ability to establish and maintain effective customer relationships.
- Ability to prioritize tasks and work quickly and efficiently.
- Strong attention to detail and analytical ability.
- Strong problem-solving skills.
- Knowledge of shipping/receiving experience preferred.
- Visibility requires maintaining a professional appearance and providing a positive companyimage to the public.
- Strong ability to multi-task without compromise to quality customer service.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stand and walk over 60% of work time. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
Ten-8 Fire and Safety, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
