Service and Warranty Writer 

Description

SUMMARY: The Service and Warranty Writer reports to the Service Manager and is responsible for completing all billing all service and warranty claims.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include but are not limited to the following. Other duties may be assigned as needed.

• Assist Service and Warranty Manager in estimating, scheduling, and tracking repairs for mobile technicians.
• Prepare Service Orders for Technicians.
• Process completed Service Orders from Technicians through final billing.
• Submit and manage through completion all Warranty claims (Includes mobile and shop service) as applicable for all OEM’s.
• Support Parts Department by providing documentation and information as required for repairable/ warranty parts.
• Maintain a complete history file of all trucks serviced by Ten-8.
• Support tracking and parts availability activities for campaigns and recalls.

QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Minimum 2 years previous experience in a service writing role.
• Able to follow and adhere to company and OEM policies and procedures.
• Basic technical understanding of heavy trucks, fire apparatus a plus.
• Strong customer/ technician interface skills.
• Strong attention to detail with paperwork and all processing.
• Must be detail oriented and able to work independently with minimal supervision.
• Must be competent in using all Microsoft Office applications.

LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence and memos.  Ability to create standard correspondence.  Ability to effectively and concisely present information in one-on-one and small group situations to customers and other employees.  Ability to work from oral and written instructions. Proficient verbal communication skills, in English, are required.

EDUCATION AND EXPERIENCE:

• A high school diploma or equivalent is required.
• Minimum 1 year of prior service writing experience required.

(Comparable amount of training, education, or experience may be substituted for the above minimum requirements.)

MATHEMATICAL SKILLS: Ability to apply concepts of basic mathematics.

REASONING ABILITY: Ability to apply common-sense understanding to carry out instructions in written and oral form. Ability to deal with problems involving several concrete variances in standardized situations.

OTHER SKILLS AND ABILITIES:Must be able to work independently on assigned tasks as well as to accept direction on given assignments.

• Proven ability to work both independently and in a team environment.
• Must have the ability to establish and maintain effective customer relationships.
• Ability to prioritize tasks and work quickly and efficiently.

EEO STATEMENT: Ten-8 Fire & Safety provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

DRUG FREE WORKPLACE: Ten-8 Fire & Safety is committed to protecting the safety, health and wellbeing of all employees and other individuals in our workplace. As a condition of employment, employees are required to participate in pre-employment drug screening.