At Ten-8 Fire & Safety Equipment, Inc., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard information obtained through our website and business operations.
We may collect the following types of information:
Contact Information: Name, email address, phone number, and mailing address
Business Information: Department name, organization details, and purchasing authority
Transaction Information: Order history, payment information, and service records
Website Usage Data: IP address, browser type, pages visited, and interaction data
Your information is used to provide services, process orders, communicate important updates, improve our offerings, and maintain business relationships with fire departments and emergency service organizations.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
These Terms and Conditions govern your use of the Ten-8 Fire & Safety Equipment website and your business relationship with our company. By accessing our website or conducting business with us, you agree to these terms.
You must be 18 years or older to use this website for business purposes
You agree to provide accurate and complete information when requested
You will not use the website for any unlawful purpose or in violation of these terms
You will not attempt to gain unauthorized access to any portion of the website
All content on this website, including text, graphics, logos, images, and software, is the property of Ten-8 Fire & Safety Equipment, Inc. or its content suppliers and is protected by copyright laws. Unauthorized use is prohibited.
Ten-8 Fire & Safety Equipment, Inc. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services. Our liability is limited to the fullest extent permitted by law.
Our payment policy outlines the terms and conditions for purchasing apparatus, equipment, and services from Ten-8 Fire & Safety Equipment.
Purchase orders from authorized government agencies and fire departments
Wire transfers and ACH payments
Business checks (with approved credit)
Major credit cards for smaller purchases and parts orders
Standard payment terms are Net 30 for established customers with approved credit. Specific payment schedules for apparatus purchases will be outlined in the sales contract. Deposits may be required for custom orders or large purchases.
Late payments may be subject to a service charge of 1.5% per month (18% annual percentage rate) or the maximum rate permitted by law, whichever is less. We reserve the right to suspend services or deliveries for accounts with outstanding balances.
Warranty coverage varies by product and manufacturer. Ten-8 Fire & Safety Equipment works with you to ensure all manufacturer warranties are properly documented and supported.
Fire apparatus typically carry comprehensive manufacturer warranties covering chassis, body, pump systems, and major components. Standard coverage includes:
Chassis warranty as provided by chassis manufacturer (typically 3-5 years)
Apparatus body and structural components (typically 10-15 years)
Pump and plumbing systems (varies by manufacturer)
Electrical systems and components (typically 1-2 years)
Equipment and accessory warranties are provided by the respective manufacturers. Coverage periods and terms vary by product. All warranty information is provided at the time of purchase.
To initiate a warranty claim, contact our service department with details of the issue, product information, and proof of purchase. Our team will coordinate with manufacturers and facilitate repairs or replacements as covered under warranty terms.
Ten-8 Fire & Safety Equipment provides comprehensive service and maintenance support for fire apparatus and emergency equipment. The following terms govern our service agreements and support offerings.
Our service department provides:
Annual apparatus inspections and preventive maintenance
Pump testing and certification
Emergency repair services
Parts replacement and upgrades
Technical support and consultation
Departments may enter into annual service agreements for scheduled maintenance and priority support. Agreement terms, pricing, and coverage details are customized based on fleet size and service requirements.
Routine service appointments are scheduled in advance based on mutual availability. Emergency service requests are prioritized and addressed as quickly as possible based on technician availability and service location.
Customers are responsible for providing safe work environments, access to apparatus and facilities, and accurate information regarding service needs. Customers should maintain routine daily and weekly apparatus checks as recommended by manufacturers.
Service availability may be affected by weather conditions, technician availability, parts availability, or circumstances beyond our control. We will make reasonable efforts to accommodate urgent service needs.
Contact our team for clarification or additional information regarding any of our policies and terms.
