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Industrial Parts Associate
Description
SUMMARY:
The Parts Sales is responsible for accomplishing their objectives using proper purchasing procedures, inventory control, and pricing.
REPORTING: The position reports directly to Michael Lee, Regional Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include but are not limited to the following. Other duties may be assigned as needed:
| · Ensure total customer satisfaction to ensure a standard of customer service that exceeds customer and management expectations.
· Proficient in Microsoft Outlook, Word & Excel. · Handle incoming phone calls for retail parts sales. · Formulate and process sales orders for parts. · Purchase parts from vendors through the Purchase Order system and ship to retail customers. · Follow up on phone calls, part orders, returns, and shipments. · Identify parts of trucks (specifically refuse and fire trucks). · Assist customers in selecting the correct part(s) when the part number is not known. · Work closely with vendors to solve parts problems encountered by customers. · Assist in collection of receivables. |
| QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. |
| LANGUAGE WRITING SKILLS: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to create standard correspondence. Ability to effectively and concisely present information in one-on-one and small group situations to customers and other employees. Ability to work from oral and written instructions. Proficient verbal communication skills, in English, are required.
EDUCATION AND EXPERIENCE: · A high school diploma or equivalent is required. · Minimum 2-5 years parts, with truck experience a plus. · Strong attention to detail with paperwork and all processing. · Computer literate. · Good listener with excellent phone skills. · Creative problem solver · Ability to read parts blueprints. MATHEMATICAL SKILLS: Ability to apply concepts of basic mathematics, algebra, and geometry. REASONING ABILITY: Ability to apply common-sense understanding to carry out instructions in written and oral form. Ability to deal with problems involving several variances in standardized specifications. OTHER SKILLS AND ABILITIES: Must be able to work independently on assigned tasks as well as to accept direction on given assignments. · Must be able to manage time, cost and effort to ensure efficiency. · Must have excellent verbal and communications skills. · Must have a strong ability to multi-task. · Must be detail oriented. · Must provide excellent customer service. · Strong communication skills are required. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. · Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. · Requires standing for approximately 50% of the time, sitting for about 25% of the time, and performing a combination of other activities for the remaining 25% of the time. WORK CONDITIONS: · Indoors: Inside work has good ventilation and comfortable temperature. |
EEO STATEMENT: Ten-8 Fire & Safety provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
DRUG FREE WORKPLACE: Ten-8 Fire & Safety is committed to protecting the safety, health and wellbeing of all employees and other individuals in our workplace. As a condition of employment, employees are required to participate in pre-employment drug screening.
