Regional Service Manager

Description

Summary

Reporting to the Chief Operations Officer (COO), the Regional Service Manager has overall responsibility for the operation of their assigned Service Center locations. The Regional Service Manager is to oversee all operations of those designated service operations, ensuring complete customer satisfaction, increased growth, and fair profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Include but not limited to the following. Other duties may be assigned as needed.

• Deliver a world-class experience to customers by supporting the vision, mission, and values of Ten-8.
• Ensure that all designated service locations achieve financial and service targets set by the COO.
• Implement and maintain the company processes and systems including scheduled reporting standards.

• Support apparatus and equipment sales departments to ensure cohesion between the service and sales teams.

• Identify and interact with customers who are experiencing service challenges to resolve issues and ensure their needs and expectations are being satisfied.
• Mentor the professional development of direct reports and team members.
• Actively execute HR processes in cooperation with HR Department and the employee handbook.

• Ensure all direct reports are efficiently trained in all aspects of the job and facilitate continuous development programs that enhance all areas of responsibility.

• Ensure that adequate resources are available as required and in agreement with the COO.
• Empower, train, encourage and promote employee individual development at all levels.
• Create an environment geared to employee job satisfaction and continuous improvement.

• Analyze customer feedback and recommend new or modified service offerings that would be supported by current market and customer need in the managed locations.
• Other duties as assigned by the COO to accomplish the mission and vision of Ten-8.

Qualifications

Supervisory Responsibilities

Will lead a team of Service Managers located within the established Ten-8 territory.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function with excellence and a philosophy of continued improvement. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Bachelor’s Degree in related field.
• Proven ability to work autonomously under high pressure and keep a team of talented individuals motivated and energized to solve customer issues
• 5+ years’ experience leading teams.
• Demonstrated experience providing process innovation, strategic thinking, project management capabilities, and leadership.
• Demonstrated experience in resource planning, with an ability to identify and mitigate risks and issues proactively.
• Demonstrated leadership skills and ability to contribute to decisions with senior management.
• Demonstrated ability to prioritize and manage multiple task/projects simultaneously.
• Proven ability to think creatively and to contribute to both strategic and tactical decisions.
• Strong team leadership and sound judgment skills. Detail oriented with a focus on continued improvement.
• Strong interpersonal and management skills. Great analytical, problem solving and situation analysis skills.
• Ability to travel as needed to provide support to Service Centers.

MATHEMATICAL SKILLS:  Ability to apply concepts of basic mathematics.

LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to create standard correspondence. Ability to effectively and concisely present information in one-on-one and small group situations to customers and other employees. Ability to work from oral and written instructions. Proficient verbal communication skills, in English are required.

REASONING ABILITY:  Ability to apply common-sense understanding to carry out instructions in written and oral form.  Strong problem-solving skills required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to lift/carry a maximum of 20 lbs.

WORK POSITIONS (defined in 10% increments or work time):

WORK ENVIRONMENT: The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is moderate.

EEO STATEMENT: Ten-8 Fire and Safety, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.