Return Policy

All part and returns must be initiated within 30 days of receipt of the product and will be charged a restocking fee. Contact your sales representative to receive a Return Materials Authorization (RMA). Special order or fabricated items are not returnable. Please see full terms and conditions below.

Full Terms and Conditions

Merchandise Returns

All returns must be in the original manufacturer’s box with the original packaging and accompanied by the original invoice number of the purchase. All authorized returns will be charged a restocking fee. Call Ten-8 to receive a Return Materials Authorization number (RMA). Include a copy of the RMA inside the return box.

All freight charges, fabricated and special order parts, chemicals, electrical items, oil products, paints, waxes, and additives are non-returnable. No credits will be given until the returnable part has been received by Ten 8 in an acceptable condition.

Lost or Damaged Goods

All claims for the loss or damage of merchandise must be presented to Ten-8 Fire and Safety immediately. Any items considered lost by the shipping carrier will be replaced by Ten-8 Fire and Safety. Any claims for damaged goods must be supported by a delivery note annotated by the freight carrier on delivery, or supporting photographs and other documentation. Upon review, Ten-8 Fire and Safety shall determine the damage and make an assessment on how the damage has occurred. If the damage has occurred in shipping transit, the item will be replaced or credited to the customer. If it has been determined that the item was damaged by the customer, we will not accept payment deductions or give credit in these circumstances.

Warranty

All parts sold by Ten-8 Fire and Safety are warranted only through the guidelines set forth by the manufacturer of the product. Ten-8 Fire and Safety will in no way accept responsibility for any and all parts sold. Defective parts and goods will be considered for replacement, repair, or credit at the sole discretion of the manufacturer.