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Sales Support Manager
Description
SUMMARY:
The Sales Support Manager is responsible for the overall directions, coordination, implementation, execution, control, and completion of the order fulfillment cycle, ensuring consistency with company strategy, commitments, and goals.
The SS Manager has a significant impact to the financial management of Ten-8’s revenue stream. The SS Manager is responsible for managing and supporting several business areas within Order Management. The position reports directly to the Vice President of Apparatus Sales and Vice President of Equipment and Rescue Sales
ESSENTIAL DUTIES AND RESPONSIBILITIES: include but are not limited to the following. Other duties may be assigned as needed
- Manage the administration of contracts for all Fire Apparatus, Ambulance and Remounts.
- Formulate objectives and priorities and implement plans that support the ongoing fulfillment of orders. Taking advantage of opportunities and managing risks.
- Effectively manage and guide staff to accomplish goals of the department and provide appropriate level of feedback on progress.
- Work closely with VP of Sales on all trade-in of Fire Apparatus and Ambulance.
- Manage training and delivery program to assure all deliveries and trainings are provided and in accordance with contractual specifications.
- Assure all proper OEM, MSO, licensing, and tags are processed accordingly.
- Manage consortium contract reporting and payments.
- Serves as an escalation point to assist in resolving issues with orders. Managing customer correspondence on inquiries by researching status of shipments, past dues and expedite
SUPERVISORY RESPONSIBLITIES: This position has direct supervision over the Order Management staff members. The OM Manager is responsible for training, mentoring, and leading all Contract Administrators in a positive and professional manner.
- Encouragement, recognition, and corrective action when necessary.
- Promoting cross-training, development, and succession planning.
- Recommendation of staffing modifications and process improvements to President.
- Completing annual evaluations for employees that are direct reports.
QUALIFICATION REQUIREMENTS: Proficient verbal and written communication skills in English are required. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to create standard correspondence both written and verbal. Ability to effectively and concisely present information in a one-on-one and small group situation to customers and other employees. Ability to work from oral and written instructions.
| LANGUAGE SKILLS: Must poses excellent written and verbal communication skills. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to create standard correspondence. Proficient verbal communication skills, in English, are required.
EDUCATION: · Bachelor’s Degree preferred or equivalent experience. · Three (3) to Five (5) years of Order Management experience, Fire Service industry preferred. MATHEMATICAL SKILLS: Ability to apply concepts of basic mathematics, algebra, and geometry. REASONING ABILITY: Ability to apply common-sense understanding to carry out instructions in written and oral form. Ability to deal with problems involving several concrete variances in standardized situations. OTHER SKILLS AND ABILITIES: Must be able to work independently on assigned tasks as well as to accept direction on given assignments.
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| PHYSICAL DEMANDS: | ||||||||||
| The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. | ||||||||||
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PHYSICAL REQUIREMENTS: Frequent lifting, carrying, pushing, pulling, stooping, kneeling, crawling, climbing, and balancing.
| LBS. | NONE | SOME | FREQ | |
| LIFTING | 10-20 | X | ||
| CARRYING | 10-20 | X | ||
| PUSHING | X | |||
| PULLING | X | |||
| STOOPING, KNEELING | X | |||
| CRAWLING | X | |||
| CLIMBING | X | |||
| BALANCING | X |
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK POSITION: Sitting 70%, standing 15% and walking 15%
WORK CONDITIONS:
Inside: Spends approximately 90% or more of the time inside. Inside work has good ventilation, comfortable temperature.
Outside: Spend approximately 10% of the time outside.
EEO STATEMENT: Ten-8 Fire & Safety provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
DRUG FREE WORKPLACE: Ten-8 Fire & Safety is committed to protecting the safety, health and wellbeing of all employees and other individuals in our workplace. As a condition of employment, employees are required to participate in pre-employment drug screening.
