Service Writer

Description

Summary

Reporting to the service manager, the service writer is responsible for processing and billing and warranty claims in a timely fashion. The service writer will also handle all aspects of acquiring parts for the day to day operation of the business.

Duties and Responsibilities

Billing

• Process and complete final software billing for all non-warranty, warranty, and internal work performed.
• Order, disperse, retrieve, and send all failed components under warranty to the respective vendor.
• Process all warranty claims to respective vendors with matching documents in the software system.
• Maintain a complete service history file of all trucks serviced

Shop Parts

• Research and order all parts (including non-stock parts) needed for shop repair work, and service trucks stocking.
• Under the direction of the parts department leader and service manager, maintain the warehouse and parts inventory.
• Complete cycle counts as directed by the parts department leader.
• Assist the service manager in preparing quotes for customers.

Phones

• Handle all incoming phone calls in a polite and professional manner.

Shipping and Receiving

• Package goods for shipment and contact appropriate carriers to make arrangements for shipping and delivery of materials.
• Reconcile, examine, and receive incoming items on the packing lists and company order records. Verify contents agree with the vendor packing list and company purchase order.
• Notify and work with vendors for problems with damages, shortages, and incorrect orders.

Qualifications

Supervisory Responsibilities

Not applicable

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.

• Be able to learn OEM and company policies procedures outlined in manuals
• Operate computers and be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
• Be able to work independently with minimal supervision
• Have strong attention to detail when processing paperwork and orders
• Have excellent verbal and written communication skills
• Be well-versed in logistics and have knowledge of principles and methods for moving goods by air, rail, sea, or highway

Education and Experience

• High school diploma or equivalent required

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to sit 80% of work time and stand/walk 20% of work time. The employee must frequently lift and/or move up to 50 pounds frequently. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.