Warranty Clerk

Description

SUMMARY: The Warranty Clerk is responsible for processing all warranty claims and collections.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include but are not limited to the following. Other duties may be assigned as needed.

• Assist the Warranty Manager in preparation, submittal, negotiation, approval and posting of all OEM warranty claims.
• Provide feedback to the service writers and managers on accuracy and compliance of their internally submitted claims.
• Coordinate shipment of defective parts from all locations.
• Support the Warranty Manager in receiving and posting the credits from the OEMs into the ERP system.
• Manage warranty end dates in the ERP system by equipment and send letters to customers informing them of the pending end of the warranty on their vehicles.
• Submit preapprovals for warranty claims to the Warranty Manager, notify service centers once approved.
• Generate weekly agreed KPI’s to all service locations.

• Ensure all direct reports are efficiently trained in all aspects of the job and facilitate continuous development programs that enhance all areas of responsibility.

• Create an environment geared to employee job satisfaction and continued improvement.

QUALIFICATION REQUIREMENTS:

Proficient verbal and written communication skills in English are required.  Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to create standard correspondence both written and verbal.  Ability to effectively and concisely present information in a one-on-one and small group situation to customers and other employees.  Ability to work from oral and written instructions.

• Associate degree or equivalent.
• Prior warranty experience required.

MATHEMATICAL SKILLS:  Ability to apply concepts of basic mathematics, and algebra.

REASONING ABILITY:  Ability to apply common-sense understanding to carry out instructions in written and oral form. Ability to deal with problems involving several concrete variances in standardized situations.

OTHER SKILLS AND ABILITIES:

• Must be able to work independently on assigned tasks as well as to accept direction on given assignments.
• Proven ability to work both independently and in a team environment.
• Must have the ability to establish and maintain effective customer relationships.
• Ability to prioritize tasks and work quickly and efficiently.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  The noise level in the work environment is moderate.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to lift/carry a maximum of 20 lbs

WORK POSITIONS (defined in 10% increments or work time):

EEO STATEMENT: Ten-8 Fire & Safety provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

DRUG FREE WORKPLACE: Ten-8 Fire & Safety is committed to protecting the safety, health and wellbeing of all employees and other individuals in our workplace. As a condition of employment, employees are required to participate in pre-employment drug screening.